Help & Support
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop's policies and ordering info below. If you can't find what you are looking for or need immediate assistance, please contact us via phone or email and we'll be happy to help!companyPolicyStatus: true
What is your Delivery Area?
Our two shops serves Orange, Locust Grove and the surrounding areas. We hand-deliver within approximately 15-mile radius of each of our shops and can arrange for nationwide deliveries.
We are often able to accommodate, so please give us a call at Lacy's or Flower Cottage to discuss any special delivery requests.
Do you deliver to local hospitals?
Yes we can. We deliver daily to all the local hospitals within approx 15-mile radius of Orange and Locust Grove. Below is a list of the funeral homes we deliver to:
Mary Washington Hospital, Culpeper Regional Hospital,
If you do not see the hospital you are looking for, please give us a call at Lacy's or Flower Cottage, since we are often able to accommodate special requests.
Can you deliver to a funeral home?
Yes we can. We deliver daily to all the local funeral homes within approx 15-mile radius of Orange and Locust Grove. Below is a list of the funeral homes we frequently deliver to:
Preddy Funeral Homes in Orange & Gordonsville, Satchell's Funeral Home, Ryan Funeral Home, Johnson Funeral Home, Laurel Hill Funeral Home, Clore-English Funeral Home, Thompson's Funeral Home, Tibbs Funeral Home, Covenant Funeral Home, Found & Sons Funeral Chapel, Horizon Funeral Home, Woodward Funeral Home,
If you do not see the funeral home you are looking for, please give us a call at Lacy's or Flower Cottage, since we are often able to accommodate special requests.
Do you deliver to nursing homes?
Yes, we do. Nothing brightens someone's day like flowers. Here is a list of local nursing homes that we deliver flowers to, daily.
- Orange County Nursing Home
If you do not see the nursing home you are looking for, please give us a call at Lacy's or Flower Cottage since we are often able to accommodate special requests.
Are you a local florist ?
Yes. Our two brick-and-morter stores are physically located in Orange, VA and Locust Grove, VA. We are a woman-owned local florist and not an order-gatherer or wire service that re-directs orders to a florist like us.
Do you deliver to retirement communities?
Yes we can. We deliver daily to all the retirement communities within approx 15-mile radius of Orange and Locust Grove. Below is a list that we deliver to.
- Heritage Hill Apartments
- President Madison Inn
If you do not see the retirement community you are looking for, please give us a call at Lacy's or Flower Cottage since we are often able to accommodate special requests.
Are you an order gatherer or wire service ?
No. Our two shops are physically located in Orange, VA and Locust Grove, VA. When you order from us, rest assured one of our designers will craft your floral arrangement and we personally deliver within an approx 15-mile radius of our two stores or arrange for nationwide hand-delivery from another local florist.
I tried placing an order, but it didn't go through. What can I do?
Oh no! We apologize for the inconvenience. Please make sure you’re using the most recent version of your browser program. If not, you may need to download an update from the software maker’s website. If the problem persists, please call us at Lacy's (540) 672-4311 or Flower Cottage (540) 388-2531 and we are more than happy to help you over the phone.
How can I pay?
What if my chosen flowers aren't available?
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.